Looking for Insurance Cover?

To get a quote, you can call us FREE on 0800 803 0052. Alternatively you can complete our Request Callback form and we'll give you a call.

Our UK Sales team is available Monday to Friday from 9:00 am to 8:00 pm and Saturday from 9:00 am to 6:00 pm.

Existing Policy Holder?

If you’d like to talk to us about your existing policy, or to apply to make a change, you can call us FREE on 0800 542 7618.

Our UK Customer Service team is available Monday to Friday from 9:00 am to 7:00 pm.

You can also reach us via email: service@britishseniors.co.uk

You can read our Flexible Trust Form here and our Guide to Trusts here.


Please email claims@britishseniors.co.uk and we will send you a form to be completed, signed and returned with supporting documentation. As soon as the claim is accepted, we will pay the benefit to the person who is legally entitled to it and we will refund any premiums paid between the date of death and the date the claim is paid.


Open Monday to Friday 9:00 am to 7:00 pm

We hope that you never have reason to complain, but if you do we will do our best to work with you to resolve it. Please phone or write to us, as follows:

Phone: 0800 542 7618

In writing: British Seniors Insurance Agency, PO Box 4555, Slough, Berkshire, SL1 1JL 

Email: service@britishseniors.co.uk 

Please supply your policy number so that we can deal with your enquiry promptly. 

Receipt of your complaint will be acknowledged within 5 working days in all cases. You will then receive a final response within 8 weeks.

In the unlikely event that your complaint is not resolved to your satisfaction, you may refer to the Financial Ombudsman Service (FOS) at: 

Phone: 0800 023 4567 or 0300 123 9123

In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR 

Website: www.financial-ombudsman.org.uk 

Making a complaint will not affect your legal rights.