Looking for Insurance Cover?
To get a quote, you can call us FREE on 0800 803 0052. Alternatively you can complete our Request Callback form and we'll give you a call.
Our UK Sales team is available Monday to Friday from 9:00 am to 8:00 pm and Saturday from 9:00 am to 5:00 pm.
Existing Policy Holder?
Please email firstname.lastname@example.org and we will send you a form to be completed, signed and returned with supporting documentation. As soon as the claim is accepted, we will pay the benefit to the person who is legally entitled to it and we will refund any premiums paid between the date of death and the date the claim is paid.
Open Monday to Friday 9:00 am to 7:00 pm
We hope that you never have reason to complain, but if you do we will do our best to work with you to resolve it. Please phone or write to us, as follows:
Phone: 0800 542 7618
In writing: British Seniors Insurance Agency, PO Box 4555, Slough, Berkshire, SL1 1JL
Please supply your policy number so that we can deal with your enquiry promptly.
Receipt of your complaint will be acknowledged within 5 working days in all cases. You will then receive a final response within 8 weeks.
In the unlikely event that your complaint is not resolved to your satisfaction, you may refer to the Financial Ombudsman Service (FOS) at:
In writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Making a complaint will not affect your legal rights.