Looking for cover?
Protection that you can feel proud of
When it comes to your family, making sure that they’re looked after when you’re gone is a priority. With British Seniors, you can choose from a range of protection products to ensure that your loved ones will have some financial help when it’s needed most. And once it’s sorted, you can relax knowing you’re leaving behind a legacy to feel proud of.
Open Monday to Friday 9am to 7pm
We hope that you never have reason to complain but if you do, we will do our best to work with you to resolve it. Please phone or write to us, as follows:
British Seniors Insurance Agency, PO Box 4555, Slough, Berkshire, SL1 1JL
Please include your policy number so that we can deal with your enquiry promptly.
Receipt of your complaint will be acknowledged within 5 working days in all cases. You will then receive a final response within 8 weeks.
In the unlikely event that your complaint is not resolved to your satisfaction, you may refer to the Financial Ombudsman Service (FOS) at:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Making a complaint will not affect your legal rights.