National Bereavement Service

Young man leaving flowers at a loved ones' grave

Help and support for British Seniors' customers and their families

We understand that when you lose someone who is close to you it can be both traumatic and upsetting. Many of us don’t realise that as well as dealing with the loved one’s death, there can be a lot of practical work to do, most of which may be unfamiliar to you.

That’s why here at British Seniors we’ve teamed up with the National Bereavement Service to offer help and support for you and your loved ones when it really matters.

The National Bereavement Service provides practical advice from arranging the funeral through to dealing with legal issues, all of which you may be unfamiliar with and it can be challenging and stressful. To help and support you we guide you through our four simple steps; notification, funeral, wills and probate.

The National Bereavement Service also works with a variety of organisations and can signpost you to local and national services for bereavement counselling and other services you may need.

National Bereavement Service understands that every bereavement is different, and they can help you with your individual circumstances and it may be useful to talk to someone. You can call them free on 0800 024 6185 Monday to Friday 9am-6pm and Saturday 9am-4pm. Alternatively, visit the website which offers a wealth of information

Step One: Notification

In this step we help guide you through obtaining the death certificate (The Medical Certificate of Cause of Death), contact with the government department and who you will need to tell about the deceased.

Step Two: Funeral

In this step we help you prepare for the funeral, from finding a Funeral Director to ensuring any last funeral wishes are observed.

Step Three: Wills

In this step we help you with all matters of the Will. We can also help if the deceased died without a Will.

Step Four: Probate

In this step we can guide you through the legal process of Probate, and all the stages through to completion.

What is the National Bereavement Service?

The National Bereavement Service is a not for profit organisation providing practical support and guidance to every person needing help at a difficult time. It’s network branches to thousands of people which include hospitals and GPs throughout the UK.

What services do they provide?

National Bereavement Service can help you with any aspect of dealing with a bereavement. Their free services include:

  • Practical guidance when someone dies
  • Dealing with suppressing mail in the name of the deceased
  • Guidance on registering the death
  • Help with arranging the funeral
  • Help with repatriation
  • Guidance on applying for any type of benefits the family may be entitled to
  • Advice on the ‘Tell Us Once’ service to stop state allowances/benefits
  • Advice on Wills and their validity
  • Guidance on dealing with the coroner
  • Signposting to approved organisations that can help specific needs of their clients
  • Arranging funeral plans and provisions to help loved ones in the future
  • Help to deal with probate for those who wish to DIY
  • Help with finding a legal professional to deal with probate
  • Arranging property valuations
  • Help with financial and tax advice and estate planning

Call the National Bereavement Service on 0800 024 6185 alternatively visit them at